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Adding user rights following a successful sale |
 
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Support
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| Posted: 03 January 2012 at 10:36pm | IP Logged
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If the DRM Portal was running on your own server you would have more control, but even with our hosted DRM portal it is possible to use a return link from the PayPal order page to send the successful order details for the user. The user's details can then be added automatically to the eBook user group with permission to access the document that was purchased.
PayPal and other card payment services usually provide standard options for such return links. When configuring your PayPal order page you should see options for nominating the return links from successful and and unsuccessful sales. Following a successful sale the PayPal link will have some fields appended to it that can be read as request objects for the information to record in your database. If and when you have a PayPal merchant account, or a merchant account with another service, you can log into their control panel for the appropriate information to use. We cannot publish any details for the public, and even with our own DRM Portal, will not provide a generic return link page that if publicly known could be abused.
For each DRM Portal user ArtistScope can provide a custom return page from a merchant service.
Using a return link from a third party service is not a foolproof method as the user can interrupt the process, thus preventing the creation of their rights to use the document. In fact after more than a decade of managing such online sales, we strongly recommend that users be added to your DRM system manually, after ensuring that the order details are in fact correct. For example some of the things that can go wrong are:
- Duplicate orders
- Last minute cancellation of the order
- Ordering the wrong item
- Use of stolen credit cards
- Delayed payments such as eChecks
Your customers are only human and errors are common, and while it may seem like you can save a lot of time if the task is performed automatically, wait till an order goes wrong.
eBook User Rights
DRM Authors can manually add new users to their groups which entitles all users belonging to that group to access all documents belonging to that group. This is most useful for online courses and tutorials where a set of lessons can be prescribed to a class group, but eBooks sold as one-off purchases need to be treated differently so when an "eBook user" is added it is has a unique identity (not per group) and each eBook purchased is added to that user's record.
From the Control Panel an Author can select the eBook from a drop-down list, insert the user's email address and the system will automatically send them the download link for their eBook and the instructions for installing the Reader.
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